FAQs

What is the return policy?

Due to the custom, made-to-order nature of our products, all purchases are non-refundable and cannot be exchanged. Please double-check your sizing before placing your order. If you need assistance, we are happy to provide sizing recommendations.If we make an error on our part—such as sending the wrong size or making a mistake in the design or personalization—we will gladly replace the item. Once we receive the original item back and verify the error, we will ship your replacement. Please note that any return must be unworn and in its original packaging. Our goal is for you to be completely satisfied with your purchase. If you have any concerns, please let us know and we will do our best to work with you to make it right.

When will I get my order?

Everything we do is hand-made to your order. Creating custom designs involves many steps to guarantee quality. Please allow 2–5 weeks to finish and ship your order (with the exception of apparel, which ships within 1 to 2 weeks). We always love to accommodate our customers whenever possible; rush orders are gladly accepted if you provide your required date.

Can I create my own?

Yes. Explore the customization options on the product page to make a design that feels like yours. Available choices can vary by product; if you have a specific idea or need help choosing, contact us before ordering.

"Customer-Supplied Pair" (BYO - Bring Your Own shoe)

Yes, we do accept customer-provided pairs for custom work! Here is how the process works:

  1. Send Us Photos: Reply with a few clear photos of your sneakers/cleats (showing the material and overall condition) along with your design idea so we can confirm they’re a good candidate for painting/customizing and give you a final price.
  2. Ship Them to Us: Once we lock in the design, we will send you the cost to do customization only. You will ship the shoes to our location and we will then send you a listing link from our site to complete your order. 
  3. The Customization: Once they arrive, it takes us about 2 to 3 weeks to complete the work.
  4. Shipping Back: We’ll seal/prep the finish and ship them right back to your door (return shipping will be included when order is placed).

Please note: To guarantee the absolute best paint adhesion and quality finish, we only accept brand new, completely unworn sneakers or cleats.

Reach out to us at beetscustoms2@gmail.com or 973-405-0756 and we'll get you started! 

Authentic Products?

Yes, every item we sell is authentic and is sent in original box. Although we purchase our products directly from the brands sites, however, we are not affiliated with them in any way as these are all custom made items. 

Product Care Tips?

For all footwear, we use a finisher coating on everything to protect from getting wet or damaged. However, it is a custom item and should be worn with care. For clothing orders, wash inside out and try to eliminate the dryer. 

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.